So I received this email yesterday:
Although I disagree with much of your review, you are entitled to your opinion. We have millions of real men and women on our site. We’ve been in the dating site business since 2001 so we’ve had a lot of time to build up our member base. I am not sure what you mean when you refer to the ‘heavy handed’ mods, but we did recently have a host of ‘chatters’ scamming in our chat room so we had to take measure to stop it.
but I am particular concerned about a post made my Craig E on April 20th saying Ulust is a fraud, that is simply not true. Please remove that false post.
If you are interested in selling any ad space, let me know, we are buying. If you have any questions, please let me know.
This was my response:
We don’t think it would be entirely fair to remove the post, as Craig was just expressing his opinion of the site and relating the experience he’d had there. However, if you would like to respond to the review and/or the comment specifically, we would be happy to publish your (unedited) response on the blog or link to a response if you’d like to publish one elsewhere.
Regarding ad space, we’re happy with our current arrangements, but will contact you if that changes.
The next day, this comment was posted on the original review:
In Reply to Craig Eisele-
Ulust is not “fraud”, the member database is from 9 years of doing business. We receive TONS of new profiles daily which are approved by our customer service team to ensure the profiles are real and not fake profiles, we have a team of customer service that works 24 hours a day, 7 days a week 365 days a year. We take providing customer support as a very high priority so our customers stay happy using the site; we also have a security enforcement team in place that does nothing but look for “scammer” profiles and deletes them immediately once found.. If you ever run into one of these scammers you can contact our customer support and get that profile reviewed ASAP and removed if found to be doing fraudulent activity or even if a member is being abusive we will give that member a warning. We try everything in our power to remove these scammers from our site so our members can hookup with REAL members in a fun / adult environment. If you have problems with any member our support team is online 24 hours a day to assist you just visit http://www.ulustsupport.com for LIVE Chat Support.
We will not go into a debate of our member base statistics as that is company data that is confidential but rest assured we have TONS of REAL new members joining daily and what our numbers show for online is accurate.
Also about females leaving the site to go to yahoo / msn / aol … not all members want to give you their personal contact information. That’s the whole reason they joined a dating site so they can have the security of getting to know a person without providing personal contact information until they want to provide that information. I would suggest getting to know the person first before you ask for personal information unless that member wants to give their contact information right away…if you went into a bar and asked a girl for her number you would most likely end up with the same ratio of numbers received. If you are looking just to get laid then you might want to try a escort site as that’s what it sounds like you are looking for,, remember http://www.Ulust.com is a dating site that can provide you with endless possibilities of contacts to a gender your seeking to hookup with but just b/c a profile states looking for “sex” doesn’t mean they don’t want to get to know your before they hookup or give out personal information.
I responded to that comment with this:
Thanks for taking the time to respond to our review on behalf of your employer. I agree that uLust.com is not a fraud, and think Craig was getting a little emotive and hyperbolic when he labelled it as such.
Otherwise though, I stand by my review, my description of the experience I had on your site, and the conclusions I drew based on that experience. People are naturally free to try your site out for themselves and make up their own minds.
Take it easy,
Would anyone else like to weigh in on the debate? Anything you’d like to add, disagree with, questions? Hit the comments in the original post, over here.